AI-driven solutions suited to your industry.
If you’re spearheading innovation in a bank, a hospital, or a clothing store, we are offering you AI-powered communication tools specifically designed to redefine the way you engage customers – from marketing and promotions to support and transactions.
This means you can:
The benefits are countless. Talk to us about your business needs today.
Introducing Email API
Supercharge your omnichannel strategy with seamless email integration
Discover the power of our newly released Email API, designed to seamlessly integrate into your omnichannel approach.
Email API empowers you to leverage the power of email alongside other channels, seamlessly integrating it into your existing workflows and applications. This flexibility offers a wealth of benefits:
Seamless API integration
Reliable fallback channel
Enhanced customer experience
Our easy-to-use Email API is available now.
Ramadan on demand
Captivating audiences with omnichannel strategies
While the holy month of Ramadan holds immense cultural significance, marked by family gatherings and a heightened focus on spiritual reflection, entertainment also plays a crucial role in creating a sense of community and shared experience.
In recent years, Ramadan has witnessed a significant digital transformation in the region and OTT platforms for audio and video streaming became the go-to source for entertainment.
To truly thrive during Ramadan and beyond, these platforms must prioritize seamless user experiences which includes:
Account and transaction security
Self-service and management
Customer service and support
Smooth onboarding
Learn more about building long-term value as a streaming platform.
EVENTS
Another month, another trip!
This time, the team made their way to The City of Gaudi for an unforgettable week at MWC Barcelona – the world’s most influential event for the connectivity industry. We extend our thanks to everyone we met for the insightful discussions and exciting connections.
Relive some of the moments below. 👇
INSIGHT
Tips to stay ahead of the CX game
Is keeping up with customers overwhelming? It doesn’t need to be! We’ve done some research and talked to people to help you understand what matters.
Here’s what we found:
Excellent customer service is how you stand out.
Personalizing the customer experience will help you constantly achieve your targets.
Omnichannel journeys ensure customer satisfaction, always.
Conversion isn’t everything, but retention is.
Want to receive more tips? Follow us on LinkedIn where we share plenty of insight daily.
NEWS FROM PLANET CEQUENS
Nermeen Sobhy listed in ROCCO's IOO 2024 Top 25 Most Influential People
CEQUENSers never fail to make us proud! Our very own Nermeen Sobhy, VP Carrier Relations has been listed in ROCCO's IOO 2024 Top 25 Most Influential People. The prestigious ROCCO IOO list celebrates the leading 100 changemakers in the telecom industry and beyond. Congratulations Nermeen!
In other news, CEQUENS was also featured in ROCCO's AI Applications Strategy Report 2024.
From the blog
CEQUENSER OF THE MONTH
Meet Shubham, our Digital Marketing Manager
Tell us a bit about yourself and share one of your superpowers.
I’m from Pune, India. I have an MBA from the Indian Institute of Management (IIM-K). I like to learn new things and am committed to learning one new skill every year, so superpower is that I am a lifelong student.
How do you spend your time outside the office?
I love to read non-fiction, exercise, and go for long walks. Clocking my health goals brings me great satisfaction.
Name one item on your desk that never fails to bring a smile to your face.
Groot bobblehead. 😊
Job openings
Come and transform communications with us, or let a friend know we’re hiring.
